Policies & Shipping

Shipping & Delivery

    • Free Shipping Australia Wide
    • Delivery between 4 to 16 weeks.
    • All orders are shipped, with tracking.
    • International Shipping
    • All items can be shipped to any address in the world.

    International shipping cost for Evening/Cocktail Wear and Accessories $34.95, Bridal Wear $54.95

    International shipping charges do not include taxes or duties.

    Customs, Taxes and Duties Please check with your local customs office for any custom charges, duties or taxes which may be incurred. JK Couture is not responsible for any customs charges or fees imposed.

     

    Returns Policy

    I want you to love your purchase from JK Couture and therefore you may return new items within 14 days of the delivery date. Items must be sent with the original tags and unused condition for an exchange or refund.

    All items can be returned for a full refund, store credit, or an exchange. Store credit is valid for 12 months and must be used in full on your next order with JK Couture. This credit is not redeemable for cash and any unused credit will become invalid after use or upon expiry unless otherwise stated. All exchanges and orders placed with store credit are final.

    EXCLUSIONS

    Please note that unless the item is faulty, the following items will not be exchanged or refunded:

    (a) items that have been worn, damaged or altered from their original condition;

    (b) sale items.

    IMPORTANT NOTES:

    (a) POSTAGE AND FEES
    Unless an item is confirmed to be faulty, we regret postage fees cannot be refunded. Return postage costs are the customer’s responsibility.

    (b) FAULTY/DAMAGED ITEMS

    All our dresses are checked for quality control before they are dispatched. However, if your dress arrives damaged or faulty, please contact us immediately and we will resolve this for you promptly!

    RETURNING AN ITEM

    All returns are processed via email. To make a return, please email returns@jkcouturedesigns.com.au and ensure you have: 
    1. The order delivery date. 
    2. Your item has all tags attached and is in its original, resell-able condition.

    Please include your item name, order no and reason for return and we will respond as quickly as possible. Thank you!

    You should expect to receive your refund within four weeks of us receiving your package from the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    Payment and Pricing

    Payment can be made by Credit Card via PayPal. All prices quoted are in Australian dollars and are inclusive of GST. All prices are subject to change and all prices displayed on this Website are only valid online at the time shown.

    Vouchers can be purchased as a gift to be used on any purchase. Gift Vouchers can be purchased by emailing enquiries@jkcouturedesigns.com.au a code will be issued once a voucher has been purchased which can be applied upon checkout. Vouchers are in AUD and have validity dates attached. Vouchers that are not used in full will be given a credit note. Vouchers are not transferable for cash.

    Privacy & Security

    We respect your privacy at JK Couture and any of the information collected on this site will be kept strictly confidential and will not be sold, disclosed or loaned to any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the JK Couture website.

    When you join the mailing list, we collect information such as your name and e-mail address and when you make a purchase at JK Couture, you will also be asked to provide us with your delivery address, telephone number and any additional information required to fulfil your order. When making a purchase from JK Couture, your financial and credit card details are not stored on the website and we do not share credit card information with third parties, except with our bank for the purpose of processing payments and refunds for products you've ordered or as required by law.